Sales and Refund Policy
Please read this complete Store Policies page BEFORE making your purchase. By purchasing any items from the TriGuy Multisport Coaching Store, you agree to be bound by all the policies on this page. Have any questions about these policies? Please contact us at firstname.lastname@example.org.
Triguycoaching.com strongly commits to protecting your privacy. We agree not to share and/or sell your information. The collected information is for the sole purpose of billing and shipping needs.
All listed prices are in US Dollars ($). We accept only PayPal payments for all online orders in US Dollars. Any and all payments shall have cleared processing and be made in full before the item can be shipped. No exceptions. If any issues with PayPal arise, please do not hesitate to contact us (email@example.com).
NOTE: If using a credit card, please be sure that all billing information entered on the shopping cart matches your bank’s billing information. Otherwise, your transaction may not finalize and could cause a delay in processing your order. Please contact us if receiving any error messages. Do not submit any more orders as it could hold up additional funds in your account. Contact us immediately at firstname.lastname@example.org, if any problems arise.
All in-stock orders received, process and ship within 48 hours, except on weekends or holidays. Orders placed during these times ship following business day. We ship all items using USPS Priority. Only a confirmed PayPal address will receive their order. If, for any reason the shipping method needs changing, please contact us.
Expect to receive your order within 4-6 business days for any items ordered and shipped within the USA. These are only estimates and do not guarantee any delivery period.
Expect to receive your order within 9-14 business days for any items ordered and shipped internationally. These are only estimates and do not guarantee any delivery period.
Inventory, Backorders, Pre-Orders
If an item is on backorder, we will contact the buyer with an estimated shipping date.
Unless otherwise stated in an item description, all store items are subject to the following return policy:
- TriGuy Multisport Coaching has a 30-day guarantee, meaning items may be returned within 30 days of the original purchase date.
- Item being returned must be in brand new condition, complete with all original materials, packaging, and tags.
- We look at used items on a case-by-case basis, but please contact us to provide all relevant information about your order and the reason for the return. You will be issued further instructions for the return via email.
- All items accepted for returns will be subject to a 15% restocking fee. The balance of the purchase price excluding shipping will be refunded.
- If an item has a defect which does not appear within the first 30 days, please contact us for a return authorization. We do reserve the right to turn down a return if the item appears damaged due to misuse.